Terms of Use

Travelwest Smartcards Terms & Conditions

  1. General

    This portal is owned and operated by Smart Applications Management, formally South West Smart Applications Limited (SWSAL), on behalf of the West of England Partnership: Bath and North East Somerset, Bristol City, North Somerset and South Gloucestershire Councils (referred to as 'us', ‘we’ or ‘our’).

    For terms and conditions for use of the travelwest.info website please go to the travelwest terms and conditions.

  2. Disclaimer

    The information contained on this website is provided for information purposes only and we will use reasonable care and skill to ensure that it is accurate at the date of publication. However, because of the nature of the internet, there may be circumstances in which errors occur within the information.

    Consequently we make no guarantee as to the accuracy of any information on this website and cannot accept liability for any errors or omissions within it.

    Whilst we make every effort to ensure that the information provided on this website is accurate we cannot accept responsibility or liability for any loss or damage which may occur from using the information provided in third party material. Information is provided ‘as is’ and the inclusion of information about third party products and services on this website is not a recommendation or endorsement of products or services by us. Third party content is not controlled by us and it is not possible to guarantee that links will work all of the time 
  3. Terms of use

    By agreeing to the terms and conditions of this site you are providing your consent for our system providers and us to store and process your personal information. More information on how we store and process your date can be found in our Privacy Policy.

    By entering this portal, you agree to our Terms and Conditions and Privacy Policy. Travelwest may revise these terms and conditions at any time, without notice. Continued use of this site after a change has been made is your acceptance of the change.

  4. Conditions of carraige

    For further details, contact the operator concerned – for contact details on all operators go to operator's contact details. The card remains the property of the issuers.

  5. Cashless ticket purchase

    The smartcard can also be used to hold monetary value which you can use to pay for individual journeys instead of paying by cash. The smartcard stores its monetary value through the sQuid Pay-as-you-go function.

  6. Using Adding ticketing products or monetary value

    Ticket products or monetary value can be purchased via the travelwest website. Tickets can then be collected at MetroBus iPoints, collection points at Bristol Park and Ride sites and on bus (participating operators only – on bus collection no available on First bus).

    Whilst we make every effort to ensure that the products ordered online can be collected in a reasonable time, details can be found in the FAQs, cannot accept responsibility or liability for any loss or damage which may occur from tickets taking longer to be available. In addition bus operators systems are not within our control – but we will make every effort to assist customers in the event of technical issue affecting your travelwest smartcard

  7. Using your smartcard

    The card must be presented to the driver or electronic ticketing equipment on the bus at the start of each journey. The driver may inspect, refuse use of, or retain the card if he or she has reasonable cause to believe it is being used improperly.

  8. Topping up your smartcard

    It is your responsibility to ensure that your Smartcard remains valid for use by keeping your pay-as-you-go balance topped up, or having the correct ticket to complete your journey. You will need to pay by cash if there is not sufficient sQuid pay-as-you-go value or tickets on your card.

  9. Smartcard/Ticket expiry

    Smartcards will last for 15 years from the date of issue – however it is recommended that cards are replaced after 7 years to avoid card failure. Smart tickets are valid for 6 months from purchase, after which any remaining unused trips on that ticket will expire. If this happens, any remaining trips on the smartcard will be permanently invalidated. Unused trips which subsequently expire are not refundable.

  10. Refunds

    Participating bus operators/services are not obliged to give a refund for any separate fare paid by the holder due to loss, theft or withdrawal of this card.

    Refunds are granted only in exceptional circumstances, at the discretion of operator.

  11. Operation of the scheme

    We reserve the right to withdraw individual smartcards and tickets any time.

    The terms and conditions of the scheme may be amended at any time, without prior notice, at our discretion