Contact Us

Need help?

For all Travelwest Smartcards issues, including this website and lost or stolen cards, please contact the SWSAL helpline.

Phone: 0300 300 0032

For any other issues, please use the following:

Any comments, complaints and lost property requests should be sent to the bus operator responsible for the specific service. Please click here to find operators’ contact details.

What can bus operators help with?

  • Bus driver feedback
  • Service delays
  • Service incorrectly showing/not showing on real time displays
  • Service cancelled
  • Lost property
  • All other ticket issues


Looking for something else?

If it is related to bus stops or real time displays, your local Council Public Transport team can help with the following:

  • Bus stops (i.e. damaged, graffiti, moved, etc.)
  • Printed timetables at bus stops
  • Faulty real time displays (i.e. not working, damaged, etc.)

To find your local council’s Public Transport team’s contacts click here.