Privacy Policy

Management and ownership

This portal is owned and operated by South West Smart Applications Limited (SWSAL) on behalf of the West of England Partnership: Bath and North East Somerset, Bristol City, North Somerset and South Gloucestershire Councils (referred to as 'us', ‘we’ or ‘our’).

West of England Partnership is a member of SWSAL ( a not for profit mutual, member owned managed service provider.

Terms of use

By entering this portal, you agree to this Privacy Policy and our Terms and Conditions. Travelwest may revise these terms and conditions at any time, without notice. Continued use of this site after a change has been made is your acceptance of the change.

Privacy and data protection

Travelwest uses HTTPS protocol which consists of a communication over Hypertext Transfer Protocol (HTTP) within an encrypted connection, protecting against man-in-the-middle attacks. You can find more information on Wikipedia.

Travelwest doesn’t capture and store any personal information about individuals who access this portal, and you cannot be personally identified unless you choose to provide your personal details by registering on our website.

Information that you supply will only be used for administration (including development and maintenance of our systems), customer services and research, and detection and prevention of crime. 

By submitting your details you are accepting to receive email communications from us on a regular and/or ad-hoc basis. These emails will be of an operational nature only. 

Your personal details are stored for operational purposes by South West Smart Applications Limited, 14 High Cross, Truro, Cornwall, TR1 2AJ, Registration Number: 07205882 and may be shared with us. Representatives of South West Smart Applications Limited will have access to your personal details for operational purposes only. Payment details shall remain private unless you voluntarily provide these over the phone.

We may collect anonymous usage data through our portal to better serve our users in future online services or to improve current ones.

We don’t share your data with any other organisation or individual unless you give your express consent and unless there is a lawful requirement to do so. All information collected is processed in accordance with the principles of the Data Protection Act 1998.


This website complies with the Privacy and Electronic Communications (EC Directive) (Amendment) Regulations of 2011.

Click here to read more about our Cookies Policy.